RETURNS POLICY
At Paint Tribe we strive to give our customer the best in store experience as we provide the best products and services ensuring that our customers get the correct product at the right time and at the right price.
In the rare event that our customer finds our product defective or incorrectly supplied, the customer may return the product in exchange for the correct one at their own expense. If the customer does not wish to have their product exchanged; they may qualify for a full refund on the following conditions:
- That they provide a valid purchase receipt of the product being returned.
- That the product is not unsealed tampered with or in any way damaged such that it is not in the original condition in which it was purchased.
- That the customer bears the cost/expense of returning the product to the store.
NON RETURNABLE/NON REFUNDALE PRODUCTS
- Products supplied according to the order given.
- Products that have been installed or otherwise utilised.
- Digital products & subscriptions.
REFUND POLICY
When a product is returned at any of our stores from which it was purchased, our in store sales staff will inspect the product and either APPROVE or REJECT a full refund based on whether or not the product meets the requirements outlined in our Returns Policy above.
If after inspection of the product, our staff approves a refund, payment will be made to the customer in the same method that the original payment for the purchase of the product was made. An approved refund will be paid out within 1 week at the store, or within a certain amount of time depending on the time required to process and clear non cash payment methods.
PARTIAL REFUND
In certain situations, our staff may approve a refund for an amount less than the full value of the original purchase price. This PARTIAL REFUND may be given when a product is not in its original condition but our staff deems it fit for a return after inspection.
NON CASH PAYMENTS
If the original purchase was paid for using a non cash method, the refund will be credited to the customer’s bank account. In case of any delays in receiving such a payment, the customer must check with their bank which may need some time to process and clear the payment. If it is established that the delay is not with the bank but on our end; please contact admin@paint-tribe.co.zm
